HELP CENTER

SUPPORT

Acquire troubleshooting guides, join our channels, or contact the core repository maintainers.

FAQ

Frequently asked questions.

Cannot find an answer? Browse the source or check active discussions.

Yes. Vortex is completely free to use. There are no ads, no premium tiers, and no tracking. It will always remain free.
Vortex is 100% clean. No bundled software, no adware, and no toolbar installations.
Currently, Vortex is available for Windows x64 (Windows 10 and later). macOS and Linux builds are on the roadmap for future releases.
You can add torrents by opening .torrent files, pasting magnet links, or using the integrated search engine. Simply drag and drop a .torrent file into the Vortex window, or click the Add button and paste a magnet URI.
Ensure your router's port forwarding is configured correctly, or enable UPnP in Vortex settings. Check that your ISP isn't throttling BitTorrent traffic. You can also try enabling protocol encryption in the Advanced settings.
Yes. Enable the Web UI in the settings to access your torrent client from any browser on any device. You can add, remove, pause, and monitor torrents remotely.
Contact our team or visit our support channels to report bugs with a detailed description of the problem, steps to reproduce, and your system information.
BitTorrent is a legitimate peer-to-peer file sharing protocol. The legality of downloading depends on the content being shared. Vortex is a tool — please use it responsibly and in compliance with your local laws.

CONNECT WITH US

Submit a support request.

Fill out the secure communication form, and a community representative will respond via email.